What is the recommended action if you forget the password to a protected PDF?

• A. Contact Adobe Support
• B. Use a password recovery tool
• C. Rebuild the file
• D. Open with a different user account

Answer: (A)

When a PDF is protected by a password and you don’t remember it, the safest and most appropriate step is to contact Adobe Support. They can verify your rights to the document and guide you through legitimate recovery options or password-reset processes tied to your account or enterprise setup, helping you regain access in a supported way. Using a password recovery tool can be unreliable with strong encryption, potentially violate terms, and may expose you to malware, while rebuilding the file isn’t feasible without the actual content, and opening under a different user account won’t bypass the password prompt.